My cart 0

Questions and Answers

This area offers insights and responses to common inquiries regarding our online pharmacy's operations, delivery and payment conditions, as well as details about the medications we provide.

Should you require further details or have queries about our product range, feel free to reach out to us via email.

Common Queries:

How do I make a purchase?

Select your desired item and proceed to the shopping cart. Click on "Checkout" to be taken to a secure SSL order form. Enter your email and shipping address. Finally, choose your delivery and payment methods, and confirm your order with the "Complete order" button. Our customer service team will then process your order.

What occurs once I've ordered?

Your order enters our processing system. Following payment confirmation, your order is assembled and dispatched within 24 hours.

You'll receive three emails about your order:

  • Order confirmation;
  • Payment confirmation;
  • Dispatch confirmation.

Which payment options are available?

Payments can be made via Mastercard, Visa, Carte Bleue, American Express, or bank transfer. Orders paid by bank transfer are shipped once the funds have cleared, which may take up to 3 days. Credit card payments result in same-day shipment.

Can you detail the costs and shipping process?

The cost of your online prescription is included in the overall price. Once your order is confirmed, it is dispatched within 24 hours. Delivery times vary based on your and the supplier's location, and timely payment receipt. We strive to deliver within 4-12 business days, depending on the chosen shipping method.

Please note, orders placed after 3:00 p.m. on Friday or over the weekend will be processed the following Monday.

Is there a timeframe for order cancellation?

Orders can be canceled prior to shipment. To do so, send us an email with "Please cancel" and your order number in the subject line. Unfortunately, orders cannot be canceled once shipped.

Could you explain your privacy and security measures?

We prioritize the utmost protection of your personal information. Our online ordering system employs advanced 256-bit SSL (Secure Sockets Layer) encryption to ensure the security of your data. This includes safeguarding your personal details and credit card information. Additionally, we implement measures to prevent credit card fraud, and any fraudulent activity is promptly reported to the authorities.

What are your email communication guidelines?

It's not uncommon for customers to miss our emails or newsletters, often due to email filters. To address this, we suggest two solutions:

  1. Check your spam folder. If you find our emails there, move them to your primary inbox.
  2. If the issue persists, consider using an alternative email address, or contact our support team for assistance.

What does an online consultation involve?

While our online consultants cannot replace an in-person doctor's visit, they can offer detailed information about our products. They are also available to assist with any queries about the ordering process and other related matters.

Is it legal to sell over-the-counter drugs online?

Our pharmacy operates with legal authorization to ship medications globally. We collaborate with officially approved pharmacists to ensure professional pharmaceutical services. All our products are sourced from legitimate pharmaceutical wholesalers, ensuring the same quality as you would find in a local pharmacy.

How do original and generic drugs differ?

Generic drugs are produced once the patent of an original drug expires, allowing other manufacturers to produce the same medication without the initial research and development costs. This results in high-quality products at more affordable prices.

Why are generic medications more affordable?

Generic medications are less expensive due to the expiration of original drug patents, which can last up to 17 years. This exclusivity period allows the original developer to recoup research and development costs. Post-patent, generics can be produced without these initial costs, leading to significantly lower prices.

Can I return my medication to you?

Due to federal regulations, prescription drugs cannot be returned once sold. However, in the case of damaged or non-delivered parcels, we offer a reshipment or refund.

How can I earn bonuses on repeat orders?

Our online pharmacy newsletter provides regular special offers to our customers. Stay updated by visiting our website frequently.

What's the quality level of generic drugs?

Generic drugs are considered therapeutically equivalent to their original counterparts. They contain the same active ingredients and exhibit similar absorption rates. Minor differences in appearance do not affect their efficacy and are often due to commercial or legal reasons.

Cookies policy

We use our own and third-party cookies to improve the browsing experience and offer content interesting to you. By continuing to browse you accept our cookie policy. For more information contact our specialists.